| Looking at the internet as a whole, one part of it's | | | | Godaddy mercilesslyyanked me out of their site to |
| infrastructure that I think could be improved, at least | | | | some paypal site, not just to pay, but to "set up a |
| from a webmastersperspective, is the major domain | | | | Billing Agreement for Preapproved Payments with Go |
| registrars. Many of them leave something to be | | | | Daddy Software, Inc.". After I navigated that rather |
| desired. | | | | lengthy process |
| They are all similiar but have different details which | | | | I finally saw a button that said 'return to merchant'. I |
| differentiate them from one another. | | | | had almost left at this point thinking that I a had |
| Moniker, for example, is radically different than any | | | | already paid. Nope, I then had to complete the |
| other domain registrar I have used (and I have used | | | | payment on go daddy's site, finally I saw the renewal |
| about ten). | | | | amount, which they never bothered to show me |
| On the plus side, they are one of the most secure | | | | untill step 99 out of 100 (note quite that many, but |
| registrars out there. | | | | you get the point). |
| But unfortunately they are not very intuitive, | | | | I clicked it and I believe I finally finished the process |
| although they are new and this may change soon. | | | | although I never saw what you might call a clear cut |
| Finding the link to change my name servers was | | | | 'submission complete' or 'order complete' type of |
| harder than finding a needle in a haystack. There | | | | confirmation page. it was a little more vague than |
| really should be more standardization where | | | | that and I was further bombarded with extensive |
| thesedomain registrars are concerned. I have noticed | | | | additional offers that filled the page, obscuring |
| that they are open to feedback on webmaster | | | | everything else. |
| forums so I predict that they may streamline their | | | | I was impressed with just how many advertisements |
| process in the near future. | | | | these guys could imagine, create and fit on one page. |
| Speaking of process, I recently renewed a domain at | | | | I think I saw it all. In all fairness to them, most people |
| Godaddy, which is one of the largest (if not the | | | | pay by credit card, a faster and easier process. I had |
| largest) regitrars out there. Thank goodness I had a | | | | logged into their site in panic after they sent me an |
| whole morning to do it. Instead of just clicking it and | | | | email headlined 'Domain _ _ _ _ about to Expire at |
| paying,which should have been the case, it brought | | | | Godaddy!! |
| me (actually forced me kicking and screaming) | | | | After logging I discovered that the domain was still |
| through page after page of options. it seems like I | | | | several months from expiring. |
| clicked | | | | In any case, they are one of many online domain |
| 'continue with order' ten times before brought to the | | | | registrars that could benefit from the old adage 'Less |
| 'checkout now' link which was a tiny, termite sized | | | | is More'. |
| hyperlink at the bottom of seemingly eighty or | | | | On the positive side, when I had to call Godaddy's |
| ninetygaudy advertisements. I mean blinking this, flash | | | | customer service on a different occasion, they were |
| that. My eyes hurt after all that. I was looking for a | | | | effective and very friendlyon the phone. In fact I |
| bottle of carrot juice at this point. Was I registering a | | | | would give them an A for telephone customer |
| domain or playing the flashiest pinball machine of all | | | | service. |
| time? But they were not done with me. It then gave | | | | Namecheap and Idotz are a little bit easier to |
| me the option ofwhat payment type and I chose | | | | navigate online, although no registrars I have used so |
| Paypal. Instead of me just putting my password in a | | | | far have been perfect. |
| slot and finishing the process on the site, instead | | | | |